Privacy
Hypermode Privacy Policy
Effective Date: June 25, 2024
Hypermode, Inc. (“Hypermode,” “we,” “our” or “us”) values your privacy. In this Hypermode Privacy Policy (“Policy”), we describe how we collect, secure, use, and share information that we obtain from and about customers, prospects and others (“you” or “your”) with whom we engage or identify in connection with our business (such as through our marketing and sales). This includes those entities or persons who visit our websites https://hypermode.com, https://justship.ai or any subdomains thereof (collectively, the “Sites”). This Policy also describes such information we may obtain from entities or persons interacting with our products, services and applications made available through our Sites (collectively with the Sites, the “Services”). It also describes your choices regarding use, access to and correction of such personal information that we may collect. Note that in this Policy we use the term “personal information” interchangeably with the term “personal data.” Hypermode owns and operates the Services (or engages third parties to operate aspects of the Services on Hypermode’s behalf).
By accessing and using the Services you acknowledge that you have read and understood the content of this Policy. Accordingly, if you do not agree to the terms of this Policy, do not use the Services.
We reserve the right to update this Policy from time to time. If we make changes, we will revise the date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Policy whenever you access our Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
How to Contact Us
Our address is Hypermode, Inc. of 555 Bryant St. #208, Palo Alto, CA 94301 . If you have any questions, or want more details about how we use your personal information, you can contact us by emailing [email protected].
1. Scope
The Sites may contain links to other websites of third parties. This Policy does not govern any access to and use of such third-party linked websites is not governed by this Policy. Instead, the privacy policies of those third party websites will govern your access of such sites. Please check those policies before you submit any personal information to such third party websites.
WE DO NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR THE CONTENT OR OPERATION OR INFORMATION PRACTICES OF SUCH THIRD PARTY WEBSITES.
2. Hypermode as a Service Provider and Processor
This Policy does not apply to information we collect in connection with providing our customers with Hypermode’s proprietary AI development platform where our customer is the data controller (the “Hypermode Services”).
In these instances, our customer is the controller of the personal information because it decides how or why the personal information it collects is processed. Hypermode is engaged as a service provider and processor to provide the Hypermode Services and help our customers achieve their objectives. When our customers process personal information through our Hypermode Services, they are responsible for ensuring compliance with the applicable law, including providing their customers and users with transparent notices.
Where Hypermode is a service provider and processor for our customers, our customer agreements and their privacy policies, rather than this one, will be applicable to the personal information processed, and we direct individuals to review those policies if they have any questions around how their data is obtained or processed within the Hypermode Services or wish to exercise their rights (if any) with respect to that personal information.
Hypermode’s processing activity as a service provider and processor is governed by the contracts we have with our customers, including our Hypermode Terms of Service and Data Protection Addendum (DPA) which include limits on our processing and defines how we secure and protect the personal information we process for our customers. Under the terms of those agreements, we will direct to our customer any data subject request you make to Hypermode for personal information that we process as a processor under agreements with that customer.
If you have any questions about how the businesses you engage with processes your personal information, you should contact them directly.
3. Information Collected
Our Services collect the following categories of personal information:
Identifiers, such as a real name, unique personal identifier, online identifier, IP address, email address, or account name
Personal information categories such as a name, signature or telephone number
Commercial information, such as records of products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Payment Data, such as payment card type, last four digits of your credit or debit card number, billing address, phone number, and email
Internet or other similar network activity, such as browsing history or information on a user’s interaction with a website or application
Sensory Data, such as a photograph, or a video or audio recording
Professional or employment-related information
Inferences drawn from other personal information, such as profile information reflecting a person’s preferences
We may also collect the following information, which does not fall within the definition of “personal information” that we use in the Policy:
Publicly available information from government records.
Deidentified or aggregated personal information.
Certain other information that is already regulated by other laws or regulations.
Hypermode will not collect additional categories of personal information (including sensitive personal information) or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Hypermode does not collect protected classifications characteristics under applicable privacy laws, such as biometric information, sensory data, professional or employment-related information, or non-public education information.
4. Source of Information Collected
We may collect and process information about you directly from you and from third parties, as well as automatically through your use of our Sites or Services.
Information We Collect Directly From You
We collect and process information you provide directly to us via the Sites. Personal information submitted through the Services include the details you submit when you fill out a form, create an account, communicate with us via third-party social media sites (including the Sites), request access to our Services or otherwise communicate with us. The types of information we may collect include your name, email address, company name, title, role, postal address, country, phone number. We may require and collect your company’s financial and billing information when contracting with us for Services through your order or your account.
Information We Collect Automatically When You Use Our Sites
We gather information about your use of the Sites through cookies. We may collect the following information through cookies on the Sites: standard web browser information, including browser type, Internet Protocol address, pages viewed on the Sites, and links clicked, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the Sites. Please also see the Cookies and Tracking Technologies section below.
Information We Collect From Other Sources
We may also obtain personal information about you from other sources and combine that with the information we collect through our Services for the purposes described below, including lead generation.
5. Information Usage
We use your personal information for the following purposes:
To enable us to provide you with full access to the Services and Sites.
To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfill your requests or orders, and for other customer service purposes.
To tailor the content and information that we may send or display to you, and personalized help and instructions, and to otherwise personalize your experience while using the Sites or Services.
For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, or to otherwise contact you about our Services or other information we think may interest you.
To better understand how users – such as you – access and use our Sites and Services, both on an aggregated and individualized basis, in order to improve our Sites and Services and respond to user desires and preferences, and for other research and analytical purposes.
To send you technical notices, updates, security alerts and support and administrative messages.
To derive operating and usage scores or ranks based on user profiles and data attributes across our internal platform which we can use as benchmarks and averages to measure where our Services stand relative to our peers.
Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests.
Notify you about important changes to the Sites and Services, including changes or updates to our Policy.
6. Cookies and Tracking Technologies
Hypermode uses cookies or similar technologies to analyze trends, administer the Services, track users’ movements around the Sites, and to gather demographic information about our user base as a whole.
We use the following types of cookies:
Strictly necessary cookies: These are cookies that are required for the operation of our Sites and under our terms with you. They include, for example, cookies that make use of certain Services offered through the Sites.
Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our Sites when they are using it. This helps us for our legitimate interests of improving the way our Sites work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognize you when you return to our Sites. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region).
Advertising cookies: These cookies record your visit to our Sites, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Sites and the advertising displayed on it more relevant to your interests.
Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email that are designed to: (1) collect usage information, like ad impressions or clicks, and email open rates; (2) measure popularity of Services and associated advertising; and (3) access user cookies.
Disabling Cookies
You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website, including ours, and some services and functionalities may not work. You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Services. Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Sites or Services.
As a reminder, cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience. Cookies and other technologies may also be used to measure visitors to the Sites and its overall performance, as well as assist us with marketing on other platforms.
Analytics
Hypermode uses analytics services, such as Google Analytics, to analyze how you interact with our Site and Services and to provide targeted marketing and other usage data. Google analytics may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website, and place tags, cookies, beacons and similar tracking mechanisms on your devices. You may opt out by: 1) turning off cookies in the preferences settings in your browser 2) managing cookies used for online advertising across multiple companies at the US based Network Advertising Initiative at http://www.networkadvertising.org/choices/ or 3) by downloading the Google Analytics opt-out browser add on available here.
7. Disclosing Your Information
We may disclose your personal information as follows:
Service Providers
We may disclose your personal information with our contracted service providers who need access to such data to carry out work on our behalf. This includes companies providing the following services for our Sites: hosting, authentication, cyber security, reference checking, anti-fraud, advertising and marketing, subscription services and convention management services. Without limiting the foregoing, Hypermode may also disclose your personal information to confirm the quality of information provided.
Unless described otherwise in this Policy, Hypermode does not sell or share any of your personal information with third parties for their promotional or direct marketing purposes.
Business Transfers
If we are going to be, or are, acquired by or merged with another company, if substantially all of our assets or stock are going to be or are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the personal information we have collected from you to the other company or as part of that proceeding.
Compelled Disclosure
Hypermode reserves the right to use or disclose information, including personal information, if required by law or if Hypermode reasonably believes that use or disclosure is necessary to protect Hypermode rights and/or to comply with a judicial proceeding, court order, subpoena, or legal process. In certain situations, Hypermode may be required to disclose your personal information in response to lawful requests by public authorities, including to meet or assist national security or law enforcement requirements.
We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
8. Communications Preferences
Where permitted in our legitimate interest, or with your prior consent where required by law, we will use your personal information for marketing and to provide you with promotional update communications by email about our Services.
You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you by removing yourself from the mailing list or contacting us at [email protected].
9. International Transfers
We are located in the United States, and the personal information that we collect is stored on servers hosted by us or our authorized third-party service providers located in the United States and elsewhere. This means that your personal information will be collected, processed, and stored in the United States or other countries, which may have data protection laws that are different from (and sometimes less protective than) the laws of your country or region.
By sending us personal information, you agree and consent to the processing of your personal information in the United States, which may not offer an equivalent level of protection to that required in other countries (particularly the European Union), and to the processing of that information by us on servers located in the United States, as described in this Policy.
We have implemented safeguards we believe are designed to ensure that the personal information we process remains protected in accordance with this Policy, including when processed internationally or by our third-party service providers. The safeguards we may take in our discretion include, for instance, entering into specific agreements in connection with any onward transfers of personal information. We may implement other mechanisms and take similar appropriate safeguards with our third-party service providers.
Hypermode enters into DPAs and/or Standard Contractual Clauses (“SCCs) with our customers or may elect to certify under certain lawful transfer mechanisms, as required to comply with applicable laws.
10. Retention
We will retain personal information we process on behalf of you for as long as we believe we need to provide Hypermode Services to you and we may retain such information for a further period after this time as necessary and relevant to our legitimate interests, any agreement with you, and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.
We may retain a record of your stated objection to the processing of your personal information, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.
11. Security
We take reasonable steps, including physical, technical and organizational measures, designed to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your personal information submitted to us.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. If you have any questions about the security of your personal information, you can contact us at [email protected].
12. Children Under 13
Our Services are not designed for children under 13 and we do not knowingly collect personal information of children or target our Services to children. If you are under the age of 13, please do not submit any personal information through our Services. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we may delete such information. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Policy by instructing their children never to provide personal information on our website and/or our Services without their permission.
If we discover we have inadvertently received any personal information from a child under the age of 13 in violation of this Policy, we will take reasonable steps to delete that information as quickly as possible. If you believe that we have any personal information from or about anyone under the age of 13, please contact us at [email protected].
13. Social Media
We use social media plug-ins (e.g., LinkedIn and Twitter). These features may collect your IP address and/or other information as set forth in each social platform’s privacy policy, which page you are visiting on our Sites or Services, and may set a cookie to enable the feature to function properly. Hypermode also has a presence on some social media platforms, including LinkedIn, Twitter and others. Through our accounts on social media platforms, we may in some instances collect personal information when you interact with the Hypermode accounts or otherwise communicate with us through those accounts. Any information that you post on social media is governed by each social platform’s privacy notices, and any personal information that we collect via our social media accounts will be processed in accordance with this Policy.
14. Your Privacy Rights
This Section describes certain rights you may have regarding your personal information and how you can exercise them, provided that we are able to verify your identity.
Access to Specific Information and Data Portability Rights
You may have the right to request that we disclose certain information to you about our collection and use of your personal information. Once we receive your request and verify your identity, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and verify your identity, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) under certain circumstances, for example to:
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Right to Correction
You have the right to have corrected any inaccurate personal information that we have collected and retain.
Exercising Access, Data Portability, and Deletion Rights
Only you or a person that you authorize to act on your behalf, may submit a request related to your personal information rights. You may also make a request on behalf of your minor child.
When you use an authorized agent to submit a request to know or a request to delete, we may require that you provide the authorized agent written permission to do so and verify their own identity directly with us, unless you have provided the authorized agent with a valid power of attorney. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on his or her behalf.
To exercise the access, data portability, correction, and/or deletion rights described above, please submit a request to us by contacting us.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the identified personal information relates to you.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you in a manner prohibited by the applicable state laws because you exercise your privacy rights. While you may request to delete your personal information, such deletions may affect our ability to offer the Services to you.
Do Not Track
We may tracks users’ use of the Services, but do not track users across third-party websites. We do not currently respond to browser Do Not Track (DNT) signals. For more information on DNT settings generally, please visit https://allaboutdnt.com.
15. Contact Us
For questions regarding this Policy or the information practices of the Sites or Services please contact Hypermode Customer Care at [email protected].
You can also send an inquiry to:
Hypermode
555 Bryant St. #208
Palo Alto, CA 94301
